We want you to have the best experience with us; however, if we have not met your expectations or if you are unsatisfied with anything, in the first instance please contact us via https://www.umbrl.co.uk/contact.
How to make a complaint
If you are not happy with the service you have received and would like to make a complaint about the way your policy was sold, or the service you have received from umbrl, please contact our complaints team: [email protected]
If you would like to make complaint in relation to a claim, please contact the claims complaints team: [email protected]
If you would like to make a complaint in relation to your home emergency or legal expenses covers, please refer to their respective policy wordings for more information.
Financial Ombudsman Service
If you have not been given a satisfactory answer to your complaint, if you are not happy with the way your complaint was dealt with, or if you have not received any response within eight weeks, you can refer the dispute to the Financial Ombudsman.
Their contact details are:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Call: 0800 023 4567
Email: [email protected]
Using the complaints procedure will not affect your legal rights.