We want you to have the best experience with us; however, if we haven’t met your expectations or if you’re unsatisfied with anything, please contact us via www.umbrl.co.uk/contact.

If you want to raise a formal complaint, then whether your complaint is about your policy or the way the policy was sold to you, or whether your complaint is about the way we handled your claim, please contact us via www.umbrl.co.uk/contact.

If you haven’t been given a satisfactory answer to your complaint, if you’re not happy with the way your complaint was dealt with or if you haven’t received any response within eight weeks, you can refer the dispute to the Financial Ombudsman.

Their contact details are:

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR

Call: 0800 023 4567

Email: [email protected]

Website: https://www.financial-ombudsman.org.uk/make-complaint

Using the complaints procedure will not affect your legal rights.