Once you’ve submitted your claim online you can use the portal to track your claim, chat with your claims advisor and upload any supporting documents. They’ll send you regular updates and let you know if they need more information or an action from you.
The claims team will book a surveyor (if needed) and you’ll see the dates and times on your calendar on the online portal. They’ll also add suppliers and you’ll be able to talk to them directly, using the online portal’s chat functionality.
Once the claims team have reached an outcome, they’ll inform you verbally or face-to-face, and follow up with an email or by post.