Total excess = compulsory excess + voluntary excess. We set the compulsory excess amount depending on your policy and you can’t change that. You choose your voluntary excess when you buy home insurance from us. This ranges from £0 to £500 and once you’ve set it, you can’t change it later.
Good to know:
You need to pay the total excess when you make a claim
A higher excess amount normally leads to lower premiums
Choose your voluntary excess amount wisely – remember you still need to pay your premium and the compulsory excess when you make a claim