To prevent any interruptions to your policy, it's important to keep your payment information up to date.
If we're not able to take a payment when it's due we'll notify you via email to request a payment and a late payment fee may apply. If we don't receive payment within 15 days or in cases of repeated late payment, we'll unfortunately need to cancel your policy and a cancellation fee may apply.
If there are any issues relating to making your payment on time, please contact our Customer Champions so that we can help.
Please note:
If you pay your premium in monthly payments and fail to make a payment, we may not be able to offer you the option to pay monthly when you renew your policy
You can find the cancellation and late payment fees in our terms and conditions
For more information, check the general conditions in your policy wording