Please check your policy documents if you're not sure what's covered in your policy. You can only claim with home emergency and/or legal expenses if it's included in your policy.
It's for the policyholder to decide whether or not to make a claim. If you've decided to claim, follow the steps below.
Making a claim
Please log in to the customer portal to make a claim either online or over the phone. To file a new claim online:
Log in to the customer portal and click 'Claims'
Click 'Start a claim' and you'll be taken to our claims portal
From here, you'll be able to submit information relating to your claim and keep up to date with it's progress
Home emergency or legal expense claims
Please log in to the customer portal for details on how to contact ARAG about a claim.
What information to have handy
Your personal details and policy number to confirm it's you
The date and description of the incident that caused you loss or damage
Details of what was lost, stolen or damaged, including the value (if you know)
Information of anyone that either witnessed, caused, contributed to, or have been hurt by the incident and a crime reference number (if you have one)
Alternative insurance details if you’re claiming for something that may also be covered by another insurance policy
For more information about making a claim please refer to your policy wording which can be found on your customer portal